Cancellation & Refund Policy
This Cancellation and Refund Policy applies to purchases of Pryda.App products and services operated by Otto Pryda LLC.
1. Digital Services
Pryda.App provides digital services and digital content. Depending on your purchase, you may receive access to membership features, AI companion features, digital content, upgrades, or bonus resources.
2. Payment Provider
Purchases covered by this policy may be processed through Digistore24, an authorized reseller and payment provider.
Your purchase confirmation will contain a Digistore24 Order ID. Please keep this information for future billing, cancellation, or refund requests.
3. How to Cancel / Unsubscribe From Recurring Billing
- Locate your Digistore24 order confirmation email.
- Open the order or buyer support link included in the confirmation.
- Enter or confirm your Order ID and requested customer information.
- Select the option to cancel the contract or stop future payments.
- Complete the instructions shown by Digistore24.
If you cannot locate the cancellation option, contact Digistore24 Buyer Support or contact us at support@pryda.app.
4. Effect of Cancellation
Canceling a subscription stops future recurring billing at the next available cancellation date applicable to your order. Unless otherwise stated at purchase, access may remain available until the end of the already-paid subscription period.
Canceling recurring billing does not automatically refund charges that were already processed.
5. 60-Day Money-Back Guarantee — No Questions Asked
You may request a refund within 60 days of your purchase for any reason. No explanation or justification is required.
6. Requesting a Refund
Refund requests may be submitted through Digistore24 Buyer Support or by contacting us at support@pryda.app with the email used for the purchase and your Digistore24 Order ID.
7. Cancellation vs. Refund
Cancellation stops future recurring payments.
Refund requests return money from a past transaction.
A customer seeking both cancellation and refund should clearly request both.
8. One-Time Digital Purchases
One-time digital products, upgrades, and digital resources are covered by the same 60-day money-back guarantee — no questions asked.
9. Duplicate or Incorrect Charges
If you believe you were charged twice, charged an incorrect amount, billed after a confirmed cancellation, or charged because of an identifiable billing error, contact us promptly at support@pryda.app.
10. Access After Refund
Where a purchase is refunded, access associated with the refunded purchase may be removed, including membership access, premium features, bonus resources, digital upgrades, and associated entitlements.
11. Payment Disputes
We encourage customers to contact Pryda or Digistore24 support before initiating a chargeback or payment dispute so we can investigate billing issues and provide appropriate assistance.
12. Need Help?
Email: support@pryda.app
Please include your Digistore24 Order ID whenever possible.